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Privacy Policy
The Old Soap Factory and The Noble Falls Estate (Acebrook Corporation Pty Ltd) recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us. Our policy for dealing with your personal information is explained below (Privacy Principles). Our Privacy Policy was last updated in January 2017. Our generalised online products, services, sales and payment transactions disclaimer is also available below. We may update our Privacy Policy from time to time. Amendments will be published on our this page (http://www.oldsoapfactory.com.au/privacy).
Privacy Principles
Personal information we collect.
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations. Personal information generally includes any information that can be used to personally identify you. The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) for our Australian operations. Personal information generally includes any information that can be used to personally identify you. The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
- name;
- residential or business address;
- email address;
- post code;
- gender;
- age and date of birth;
- signature;
- telephone number; or
- proof of identity, such as your drivers licence or passport number.
Other information.
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
- your shopping preferences and a list of products and services you have purchased from The Old Soap Factory. This may include your:
- shopping history, product types, departments, specifications, sizes, dimensions, colours, occasion date, or other attributes of products and services we have provided to you or may provide to you in the future;
- information we require to deliver, service or fulfil warranty obligations for products or services;
- your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- if you are a member of our loyalty program, your membership number, transaction history, account preferences, and reward redemption history for loyalty program rewards or services;
- information you provide to us via our customer service centre, website, application forms, or directly to team members within our stores in relation to our products and services;
- device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with us through our online store (www.oldsoapfactory.com.au). This information may include session cookies, your device IMEI number, IP address or MAC address; and
- information collected via our secure payment processing systems.
Purpose of collection of your personal information.
We collect your personal information for the primary purpose of being able to sell and promote our products to you. In addition we collect your personal information so that we can carry out the following actions (each a Purpose):
We collect your personal information for the primary purpose of being able to sell and promote our products to you. In addition we collect your personal information so that we can carry out the following actions (each a Purpose):
- to provide you with products and services that you have requested from us;
- to communicate with you, including about products and services, competition results, special offers, and events which might interest you;
- to answer your questions and provide you with information or advice;
- to interact with you via social media and digital marketing;
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- if you are a loyalty program member, to service your loyalty account, fulfil redemptions, and to provide rewards and special offers to you in accordance with the terms of our loyalty program;
- provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
- carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way The Old Soap Factory and its related bodies corporate and service providers provide products and services to you;
- to consider and respond to complaints made by you; or
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
If we are unable to collect your personal information.
If we are unable to collect your personal information, some or all of the following may occur:
If we are unable to collect your personal information, some or all of the following may occur:
- we may be unable to provide products or services to you, to the requested standard or at all;
- we may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
- we may be unable to tailor the content of our marketing communications to suit your preferences; or
- your experience when interacting with us may be delayed or not as efficient as you may expect.
Pseudonyms and anonymity.
While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy.
While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy.
Cookies.
Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.
Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.
Unsolicited information.
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
We will endeavour to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information.
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
- when you join our loyalty program both within Australia;
- when you register with us by creating an account, or subscribe to our marketing programs;
- when you access and use our website or WiFi services, or interact with us via social media or digital media;
- when you provide information to our team members;
- when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
- when you communicate with us directly (by email, telephone, direct mail or any other means); or
- when you interact with us during promotions, competitions, special events, or by using devices within our store(s).
How we hold your personal information.
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security.
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
Disclosure of your personal information.
Your personal information may be disclosed in connection with any Purpose to any of the following:
Your personal information may be disclosed in connection with any Purpose to any of the following:
- our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
- our related companies and brands, including Acebrook Corporation Pty Ltd, The Noble Falls Estate and The Wild Goose Cafe;
- our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
- our loyalty program partners, suppliers and service providers;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
- if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia or New Zealand in connection with law enforcement activities; and
- for any other purpose permitted by law.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
Direct Marketing.
We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via the channels you have nominated. This may include, but is not limited to, email, SMS, regular mail, social media and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link contained on the footer of or within the body of the email communication you have received. You may also update your personal information by editing your online profile. You may also receive marketing communications by post, email, SMS , direct and digital channels from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores. We do not provide your personal information to any other organisations for the purposes of direct marketing.
We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via the channels you have nominated. This may include, but is not limited to, email, SMS, regular mail, social media and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link contained on the footer of or within the body of the email communication you have received. You may also update your personal information by editing your online profile. You may also receive marketing communications by post, email, SMS , direct and digital channels from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores. We do not provide your personal information to any other organisations for the purposes of direct marketing.
Information given by you to other parties.
So that we can provide a wide range of products and services to you, third parties offering products and services may be operating in our stores from time to time. If you provide personal information to a third party other than The Old Soap Factory, please contact that third party directly in relation to the handling of your personal information.
So that we can provide a wide range of products and services to you, third parties offering products and services may be operating in our stores from time to time. If you provide personal information to a third party other than The Old Soap Factory, please contact that third party directly in relation to the handling of your personal information.
How you may access your information.
You may access your personal information held by The Old Soap Factory by making a request to us directly:
You may access your personal information held by The Old Soap Factory by making a request to us directly:
- by email to: admin@oldsoapfactory.com.au;
- by mail to The Privacy Officer, The Old Soap Factory, 2927 Toodyay Road, Gidgegannup WA 6083.
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we may charge a fee. If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
Correction of your personal information.
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints.
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint. Our team members will acknowledge receipt of your complaint within 48 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint. Our team members will acknowledge receipt of your complaint within 48 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
Other services.
We may offer seasonal or temporary services, promotions, social media events, products, competitions or displays such as photo booths or other promotional events from time to time (Other Services). Our Privacy Policy will apply to those Other Services but we may have additional terms which apply. Any additional terms will be made available to you when you are utilising our Other Services.
We may offer seasonal or temporary services, promotions, social media events, products, competitions or displays such as photo booths or other promotional events from time to time (Other Services). Our Privacy Policy will apply to those Other Services but we may have additional terms which apply. Any additional terms will be made available to you when you are utilising our Other Services.
Contacting us.
If you would like to contact us in relation to this Privacy Policy or your personal information please contact us by mail to: The Privacy Officer, The Old Soap Factory, 2927 Toodyay Road, Gidgegannup WA 6083.
If you would like to contact us in relation to this Privacy Policy or your personal information please contact us by mail to: The Privacy Officer, The Old Soap Factory, 2927 Toodyay Road, Gidgegannup WA 6083.
Website Terms of Use
Terms of Use
This website is owned and operated by The Old Soap Factory (ABN 20 091 453 726). Use of this website is subject to these Terms of Use. The Old Soap Factory is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Please read the full Terms of Use. Please note: The Old Soap Factory reserves the right to amend the Terms of Use at any time. However, since you are bound by these Terms of Use, you should periodically refer to them.
DISCLAIMER OF LIABILITY
General Disclaimer
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. We are not liable to you or anyone else for any Loss in connection with use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. We are not liable to you or anyone else for any Loss in connection with use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
Specific Warnings and Disclaimers
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.
We may, from time to time, change or add to this website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.
Under no circumstances (including but not limited to any act or omission on the part of The Old Soap Factory) will The Old Soap Factory be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.
All Goods purchased from The Old Soap Factory are intended for personal non-commercial use only.
From time to time, The Old Soap Factory restricts the quantity of Goods which can be purchased in one Order/Transaction, or by one person, household or address during a particular of time, Any quantity restrictions will be stated on the online product page, in advertising materials or otherwise advised by The Old Soap Factory.
The Old Soap Factory may reject or cancel any order(s) it deems to be in violation of its product quantity restrictions in its total discretion.
To the fullest extent permitted by law, The Old Soap Factory's liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of The Old Soap Factory to the following:
To the fullest extent permitted by law, The Old Soap Factory's liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of The Old Soap Factory to the following:
- in the case of services supplied or offered by The Old Soap Factory, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the supply of the services again; or (b) the payment of the cost of having services supplied again; and
- in the case of goods supplied or offered by The Old Soap Factory, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of such goods; (c) the payment of the cost of the replacing the goods or of acquiring equivalent goods; or (d) the payment of the cost of having the goods repaired.
In these Terms of Use, certain words (particularly capitalised ones) may have special meanings. If they do these special meanings are set out in the "General" section. The Terms of Use are effective until terminated by The Old Soap Factory and The Old Soap Factory may terminate this agreement and your access to the website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.
COPYRIGHT
This website is our copyright property. You are provided with access to it only for your personal and non-commercial use. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:
This website is our copyright property. You are provided with access to it only for your personal and non-commercial use. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:
- adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or
- commercialise any information, products or services obtained from any part of this website without our written permission.
TRADE MARKS
These trade marks and other The Old Soap Factory products and services referred to in this website are trade marks of The Old Soap Factory.
Other product and company names mentioned in this website may be the trade marks of other people or entities. Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of The Old Soap Factory or third party owner.
These trade marks and other The Old Soap Factory products and services referred to in this website are trade marks of The Old Soap Factory.
Other product and company names mentioned in this website may be the trade marks of other people or entities. Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of The Old Soap Factory or third party owner.
LINKED WEBSITES
This website may contain links to linked websites. Those links are provided for convenience only any may not remain current or be maintained.
Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated. Unless otherwise stated the linked websites are not under the control of The Old Soap Factory and The Old Soap Factory is not responsible for the contents of any linked website. You link to any such website at your own risk.
This website may contain links to linked websites. Those links are provided for convenience only any may not remain current or be maintained.
Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated. Unless otherwise stated the linked websites are not under the control of The Old Soap Factory and The Old Soap Factory is not responsible for the contents of any linked website. You link to any such website at your own risk.
COOKIES
The Old Soap Factory uses two types of cookies on this website. These are session cookies and permanent cookies.
The Old Soap Factory uses two types of cookies on this website. These are session cookies and permanent cookies.
Session Cookies
Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product. Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
Permanent Cookies
To enable The Old Soap Factory to recognise each time your browser visits the The Old Soap Factory website it downloads a cookie onto your hard drive. Through the use of the cookie The Old Soap Factory is able to:
(a) recognise your browser each time it visits our site; and
(b) track which pages you visit while at our site.
To enable The Old Soap Factory to recognise each time your browser visits the The Old Soap Factory website it downloads a cookie onto your hard drive. Through the use of the cookie The Old Soap Factory is able to:
(a) recognise your browser each time it visits our site; and
(b) track which pages you visit while at our site.
The Old Soap Factory may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you. As with all of your personal information The Old Soap Factory will not provide this to third parties without your consent, except where:
(a) such disclosure is permitted under the Privacy Act 1988;
(b) The Old Soap Factory is required by law to disclose information to third parties; or
(c) The Old Soap Factory has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.
(a) such disclosure is permitted under the Privacy Act 1988;
(b) The Old Soap Factory is required by law to disclose information to third parties; or
(c) The Old Soap Factory has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.
Other Ways We Track Site Activity
Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on oldsoapfactory.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside oldsoapfactory.com.au or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on oldsoapfactory.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.
Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on oldsoapfactory.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside oldsoapfactory.com.au or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on oldsoapfactory.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.
Upon purchasing an item online, you will receive servicing emails confirming details of your order, including a request to write a review.
You have the opportunity to unsubscribe from product review emails by clicking on the link in the Review Email. This will unsubscribe you from the Product Review Requests only and is not related to the The Old Soap Factory marketing email database.
You have the opportunity to unsubscribe from product review emails by clicking on the link in the Review Email. This will unsubscribe you from the Product Review Requests only and is not related to the The Old Soap Factory marketing email database.
GENERAL
In this website:
In this website:
"The Old Soap Factory" means The Old Soap Factory (Noble Falls Estate or Acebrook Corporation Pty Ltd) ABN 20 091 453 726 and its subsidiaries unless otherwise specified.
"Consumer Guarantee" means any guarantee (other than a guarantee under section 51, 52 or 53) applicable under the Australian Consumer Law (in Division 1, Part 3-2 of Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory Fair Trading legislation) to goods and services acquired by consumers.
"linked websites" means websites of persons or entities other than The Old Soap Factory which are hyperlinked from this website.
"personal information" means any information from which your identity is apparent or can be reasonably be ascertained.
"website" means the whole or any part of the web pages located at www.oldsoapfactory.com.au (including the lay-out of this website, individual elements of the website design, underlying code elements of this website, or text, sounds, graphics, animated elements or any other content of this website.)
"We" and "us" refer to The Old Soap Factory and "our" has the same meaning.
These Terms of Use are governed by the laws in force in Western Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia and any courts which may hear appeals from those courts.
Nothing contained in these Terms of Use derogates from The Old Soap Factory right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by The Old Soap Factory with respect to that use.
© 2017 The Old Soap Factory
All rights reserved. Not to be reproduced without consent.
All rights reserved. Not to be reproduced without consent.